Customers have the right to withdraw from a purchase within 14 days from the day they receive the goods. To exercise your right of withdrawal, please contact us within this period. The products must be returned in original condition, unused, and with all tags attached.
Please note: Personalized items — including products with custom names, dates, numbers, or designs — cannot be returned or refunded unless they are defective or damaged upon delivery.
Refunds for eligible returns will be processed within 14 days of receiving the returned item, using the same payment method as the original purchase. Customers are responsible for the return shipping costs, unless the item is defective or incorrectly delivered.
For defective or damaged products, please contact us immediately with photos, and we will provide a replacement or full refund.